Contact Us

Our office hours are Monday to Friday from 9 a.m. to 5 p.m. 

We provide free legal services for people living with HIV in Ontario, Canada. Anyone living with HIV in Ontario can contact us about any legal issue.

2019 Novel Coronavirus (COVID-19) Update

In response to the spread of 2019 Novel Coronavirus (COVID-19), we have altered our service delivery approach. We will continue to be open for intake for new inquiries. Our hours for intake are Monday, Wednesday and Friday (9am-5pm), and we will continue to provide services to ongoing clients. However, to do our utmost to ensure the health and safety of all, we have decided, until further notice, the following:

  1. To not meet with clients in person; and
  2. To not participate in meetings and public legal education activities in person.

HALCO staff will be working from outside of the office during this time. We ask that people not visit our office, but contact us via phone (416-340-7790 / 1-888-705-8889). Please note that we have historically done the majority of our client work via phone, due to our provincial mandate. As a result, the quality of service will not diminish.

As the situation surrounding COVID-19 is rapidly changing, we will alter our approach as required. We will take an evidence-based approach and fight against stigma/discrimination while working to address the concerns of equity seeking groups, including people living with HIV, Indigenous persons, racialized individuals, and those with low incomes.

For legal issues related to COVID-19, see the button below (Steps to Justice Website).

COVID-19 legal questions?

For medical information about HIV and COVID-19, see the CATIE website here.
For the federal government COVID-19 economic response, see here.
For the overall Ontario government COVID-19 economic response, see here.
For specific support for individuals (financial, mental health and other supports) in Ontario, see here.
For COVID-19 medical-related updates, please see the following:

Public Health Ontario

Ontario Ministry of Health

Government of Canada

Wold Health Organization

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Our office is at 55 University Avenue, Suite 1400 (14th Floor), Toronto, Ontario, M5J 2H7 (just south of King Street West and the fully accessible St. Andrew subway station). The signs in the building say “HALCO” only not HIV & AIDS Legal Clinic.

Our office hours are Monday to Friday from 9 a.m. to 5 p.m. (closed on government/public holidays). We take new inquiries for legal advice on Monday, Wednesday and Friday from 9 a.m. to 5 p.m. We do not take new inquiries on Tuesday or Thursday. Our general voicemail box at extension 0 is monitored Monday to Friday 9 a.m. to 5 p.m.

Please scroll down to HALCO Intake Process for New Inquiries for more information about getting help from HALCO.  Please see Our Services page for more general information about getting legal help.

HALCO – HIV & AIDS Legal Clinic Ontario
Phone: 416-340-7790 or
toll-free in Ontario 1-888-705-8889
55 University Avenue, Suite 1400
Toronto, Ontario, Canada   M5J 2H7              (signs in the building say “HALCO”)
FAX: 416-340-7248
email: talklaw@halco.org

Please note that when you enter our address including our suite number (55 University Avenue, Suite 1400) on the internet, our full legal name of HIV & AIDS Legal Clinic Ontario will likely appear. If you want to reduce the chances of our name appearing in full, please use only 55 University Avenue when searching for our address or looking for directions to our office.

Google Maps link

https://goo.gl/maps/ZxR1sYGTp1J2

IMPORTANT – If you contact us by email:

  1. The internet is not private.  Email may be blocked or slow to arrive.
  2. Sending us an email does not mean that we are helping you or will be able to help you.
  3. You will not be our client and we will not act for you until we have an agreement with you.
  4. Unless we are already helping you with your legal matter, any information that you send to us will not be considered confidential. Even if we have helped you about other legal matters before, you should not send confidential information to us about new legal matters until we have agreed to advise you.
  5. HALCO follows the client confidentiality rules of the Law Society of Ontario. (The Law Society of Ontario was formerly the Law Society of Upper Canada.)
  6. We suggest that you contact us by phone or drop in during our intake hours.

HALCO Intake Process for New Inquiries

Anyone living with HIV in Ontario can call us for free legal advice about any legal issue (it does not have to relate to HIV) at 416-340-7790 or toll-free 1-888-705-8889. The person who has the legal question or issue should be the one to contact us. Interpreters are available. There is no financial eligibility for our legal advice service. When you call us about a new legal issue, we will go through our intake process with you.

We take new inquiries for legal advice on Monday, Wednesday and Friday from 9 a.m. to 5 p.m. We do not take new inquiries on Tuesday or Thursday. Our general voicemail box at extension 0 is monitored Monday to Friday 9 a.m. to 5 p.m.

You do not need an appointment for intake but depending on how busy we are, you may have to wait to speak with the lawyer on intake.

Many legal matters have time limits called “limitation periods”.  Please contact us as soon as you have a question or problem so that we can have enough time to try to help.

Through our intake process, our staff will ask you questions and may:

  • provide legal advice
  • provide a brief service
  • help you to represent yourself
  • represent you for your case, and/or
  • provide a referral to other services.

Sometimes we may not be able to help or we may not be able to get the result that you would like.

We welcome your feedback and we also have a Complaint Process if you are not satisfied with our services.

Languages

We provide services in English.  Some of our staff speak other languages, including French and Spanish.  We can arrange for interpretation services including telephone interpretation.

Confidentiality

Your privacy is very important to us.  HALCO follows the client confidentiality rules of the Law Society of Ontario (formerly the Law Society of Upper Canada).

Scent-Reduced Environment

HALCO is a scent-reduced environment so please avoid wearing scents or fragrances when coming to our office.

HALCO Accessibility, Transit and Parking information Wheelchair symbol

NOTE: the elevator from the 55 University Avenue parking garage to the building lobby is temporarily out of service for maintenance beginning January 18, 2020. Please contact us if you need more information.

For information about accessibility, transit and parking at our HALCO office, please visit our Accessibility Information page, or download our HALCO Accessibility, Transit and Parking Information document in pdf document format and word document format.

HALCO pamphlet cover image 2019HALCO pamphlet

Our HALCO information pamphlet is available in print and on-line. Almost everything that you might want to know about HALCO is in one pamphlet.  You can view our HALCO pamphlet on-line: https://www.halco.org/wp-content/uploads/2019/11/HALCO_pamphlet.pdf.  Please contact us if you would like to request print copies of our pamphlet.

Other Ontario Community Legal Clinics

Community legal clinics provide free legal services to people across Ontario.  HALCO’s community is people living with HIV in Ontario. Legal clinics are independent not-for-profit organizations with volunteer Boards of Directors.  There are two types of community legal clinics:

  • General/local community legal clinics that provide services to people in the clinic’s local community, and,
  • Specialty community legal clinics, like HALCO, that provide services to a particular group of people or in a particular area of law.

You can contact your local community legal clinic to find out about services in your community.  You can find your local community legal clinic as well as specialty legal clinics using the Legal Aid Ontario website: https://www.legalaid.on.ca/services/legal-clinics/.

You can visit Our Services page for more information about other legal services in Ontario.

First Nations Acknowledgment

HALCO acknowledges that since time immemorial the land on which we work has been the home and traditional territory of Indigenous Peoples, including the Mississaugas of the Credit, the Haudenosaunee, and the Huron-Wendat, and is now home to many diverse First Nations, Inuit and Métis Peoples. We are here as guests and we are grateful to our hosts today and every day. Please see our Commitment to Reconciliation.